On One Smoot Short of a Bridge, eeka reports:
... I called the MBTA police to tell them I was at Roxbury Crossing and the elevator and escalator were both out. The officer said he'd transfer me to the right place.
He transferred me to customer service voicemail.
I called back, stated that voicemail wasn't going to get me out of the station. He stated that he'd send over an inspector.
The inspector came after about 15 minutes, walked over to the escalator and elevator, pulled out a key, and turned the power back on. I might add that he turned it back on while several able-bodied people were walking up the escalator. They jolted, then screamed at him that he might want to tell people before doing that. ...
BadTransit, meanwhile, describes all the fun he had thanks to the T's inability to let riders know about service outages.
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