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Bank of America becomes even more impossible to deal with

Paul Levy reports on the tsouris he is having thanks to a Bank of America ATM in Newton Centre that ate both his ATM card and the checks he was attempting to deposit.

He follows up with a post on his travails with a Bank of America rep who contacted him via Twitter.

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Comments

BofA has gone from good, to tolerable to evil. I started in '93 as a BayBank customer and made it through the mergers unscathed. It is only recently that things have taken a turn for the worse as far as I'm concerned. I'm going to hunt for a bank that is not likely to be swallowed by them anytime soon. The only thing I fear is that they won't have 24-hour live-help if I need it, and that their online capabilities may be quaint by comparison. I'll deal with the downgrade in technology in order to not get screwed, I guess.

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He is not alone, I can not say this enough DO NOT TRUST BANK OF AMERICA ATMS.

Right after the machines came out a few months ago I went in to deposit my roommates half of the utilities bill. I had 6 other checks from other people and his half of the rent as well, so I did not know the exact amounts, I was looking for an envelope, but was told to use the machine. I used the machine and it took all the checks but ate the utilities check from my roommate. It was a major BOA banking center and they even had a woman helping people with the new machines, I figured I was all set! Nope, she brought me to one of the managers. She asked me how much it was for, I said I dont know, but its 152 (because rent was 151) and I told her my roommates name. She wanted the amount, like she was a machine, and I told her I DONT KNOW, but its right there in the machine , lets go get it. Nope you can not do that, so she tells me to call the ATM hotline, I refused because I was sitting right there, so she calls the hotline. I kept pushing and pushing until she admitted that the ATMs are not run by Bank of America so they do not have access, I would have to wait for them to open the machine. So I made a claim and waited, and called back, was told to wait, 6 weeks goes by and I get a letter saying they never found the check, and to just get a new one.

What is up with that??? Where is the check, it was right there! Now when I go in I go to a teller to deposit the checks and have to subject myself to a person asking me "are you just making a deposit, follow me to the At..." as he reaches for my arm I recoil in horror , and try to gently explain my frustration while other people look on, he can not understand my reluctance but shrugs it off and moves on to the next sap.

I used to like Bank of America, and before that Fleet Bank, and before that BankBoston and before that Bay Bank. Honestly I was happy with every step up the chain, until this past year. I am shopping for new banks, the one stipulation is ATM access across a wide swath of the Boston area from the North Shore to the South Shore and Boston proper, essentially inside the 495 belt.

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The ATM ate my check, gave me a receipt saying they screwed up, and then I waited a few days for the deposit to show up. My other bank always verifies deposits so if you screw up they will correct it - not so for BOA. I call the customer service line (offshored but the reps are trained to use American english, sounds so weird) and tell them the details I know. Of course I don't know the check amount. I'm still waiting for them to "process my claim" and I'm pretty sure they're going to lose that check. I don't know how it could go in a machine and get lost forever. Ridiculous - luckily I only use this account occasionally.

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I switched from BoA three years ago to Fidelity and never.looked.back.

The grass really is greener.

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I'm in the process of moving my accounts over to Wainwright (which proffers socially conscious banking -- an oxymoron, I know). Since BofA ate Countrywide, every single one of my retail banking activities -- checking, savings, credit cards, mortgage -- has now had its brand changed to theirs. It's not right.

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Every time I've outrun them, they buy my bank. (My first bank was called Perpetual Savings Bank. They weren't.)

BoA is far too partitioned. I once had a problem transferring money between my BoA business credit account and my BoA personal checking account. After half an hour on the phone and six transfers, I was unable to find one person - even a supervisor - who could even see both accounts. "Well, it's for your security, really!"

How is my money more secure if you can't tell me what you've done with it? I gave up.

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Harvard University Employees Credit Union

BI employees are eligible to join: http://www.huecu.org/eligibility/

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