Attorney General Maura Healey today announced a lawsuit against Boston Sports Club after "repeated failures" to honor requests for membership cancellations and refunds in the wake of the Covid-19 pandemic.
In a statement, Healey said:
From the start of this pandemic, Boston Sports Clubs has shown a total disregard for its members, for good business practices, and for the law,. This company claimed it wanted to do the right thing, but it reneged on its promises. We are taking action today to secure relief for the thousands of people who have been cheated by BSC.
The state has gotten some 2,000 complaints from members who tried to cancel their membership after the state shut health clubs but who said they continued to get paid for services they could no longer use.
Under Massachusetts law, consumers have a right to cancel a contract with a health club without penalty when the club “substantially changes the operation of the health club or location.” The indefinite closure of all BSC clubs as a result of the COVID-19 epidemic qualifies as a “substantial change” and gives BSC’s members the right to cancel their contracts.
Complete complaint (1.7M PDF).