By adamg on Fri, 04/24/2020 - 4:00pm
The MBTA announced today its openings its RIDE service to personal care attendants, who help disabled people with facets of their daily lives, through the duration of the current Covid-19 emergency:
A PCA is defined as an individual that provides assistance in performing Activities of Daily Living (ADLs). ADLs include, but are not limited to, mobility, bathing/grooming, dressing/undressing, passive range-of-motion exercises, taking medications, eating, and toileting. Allowing these bookings ensures that RIDE customers continue to receive the same level of daily support they need to live independent and safe lives.
People who uses PCA services will have to book trips on the RIDE:
In order to book travel for their PCA, RIDE customers should call the RIDE Access Center (TRAC) at 844-427-7433 and inform the agent that the trip is for their PCA. RIDE customers will need to provide the PCA’s name, address, and service needs. PCA trips may only be to or from the RIDE customer’s home address. RIDE customers can pay for the PCA trip out of the RIDE customer’s account with PCAs also able to deposit funds into a RIDE customer’s account by calling 888-844-0355. The cost of the PCA trip is equal to traditional RIDE fares. Customers will receive their night-prior call back from the RIDE and customers should let their PCAs know of their pick-up time. Arrival notifications will also go to the customer’s phone number.