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MBTA expands RIDE service to personal-care attendants for disabled people who have RIDE accounts

The MBTA announced today its openings its RIDE service to personal care attendants, who help disabled people with facets of their daily lives, through the duration of the current Covid-19 emergency:

A PCA is defined as an individual that provides assistance in performing Activities of Daily Living (ADLs). ADLs include, but are not limited to, mobility, bathing/grooming, dressing/undressing, passive range-of-motion exercises, taking medications, eating, and toileting. Allowing these bookings ensures that RIDE customers continue to receive the same level of daily support they need to live independent and safe lives.

People who uses PCA services will have to book trips on the RIDE:

In order to book travel for their PCA, RIDE customers should call the RIDE Access Center (TRAC) at 844-427-7433 and inform the agent that the trip is for their PCA. RIDE customers will need to provide the PCA’s name, address, and service needs. PCA trips may only be to or from the RIDE customer’s home address. RIDE customers can pay for the PCA trip out of the RIDE customer’s account with PCAs also able to deposit funds into a RIDE customer’s account by calling 888-844-0355. The cost of the PCA trip is equal to traditional RIDE fares. Customers will receive their night-prior call back from the RIDE and customers should let their PCAs know of their pick-up time. Arrival notifications will also go to the customer’s phone number.

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To me it has always seemed self-evident that someone needing a PCA or other type of personal caregiver, will darn likely need some type of support when traveling to a medical appointment. It is something I personally feel the T should have permitted many, many moons ago. Being kind of a cynical person, I imagine the T would especially now be glad of a new source of revenue: the fares that will be charged the PCAs. Life.

Voting closed 19

This is allowing PCAs to use the Ride by themselves to get to the home of the person they're caring for.

Voting closed 28

Oy! Thanks! I read it too fast.

Voting closed 6

Accompanying PCAs have been on RIDE for years. This is allowing eligible user to book RIDE so PCA can travel to/from their clients.

Voting closed 17

That is fantastic! Minimizing exposure while traveling to work.

Voting closed 19